Technical Support

For Technical Support, fill out the QL2 online Support Request Form.

 
This is the quickest and easiest way to receive resolution of all issues.

• Our mailbox is monitored 24 hours a day and 7 days a week.
• Your QL2 Account Manager and Sales Executive are copied on your email to the Support mailbox.
• All emails to Support are assigned a unique number.

 
Or you may also email support directly at support@ql2.com.

Support Email Format

• Subject line:
  • Account name + Issue
    • There are three types of tickets or issues.
      • Late Data – QL2 is late with the delivery of your data.
      • Missing Data – Files or data are missing with the information sent over.
      • Incorrect Data – Data is not correct in either format or content to previous files.
• Email body:
  • Problem description – Please be thorough.
  • Market or Zip Codes
  • Websites – List all that apply.
  • Run dates that are affected (dd/mm/yy)

You will receive a return email confirming the receipt of your email with a unique identifier for the ticket. 

If you need to add additional information to the issue, email the Support address again and include the number sign (#), brackets, and your ticket number (e.g., [#1007915] Report Resolution). By including the number sign and seven-digit identifiers, all emails will be attached to the internal resolution process.