What Can We Help You With?
Rejecting a Match
Navigate to the product which you would like to reject a match for. Select the trash icon to the right of that match.
Once the match has been rejected, it will be reflected in the delivery file and UI within 24-48 hours. The change will exist in the Audit History tab in perpetuity for QL2 and customer convenience.
How to Request/Reject Matches in Bulk:
If you have a host of match requests, you can save time by not doing each one within the UI, instead submitting our QL2 Retail Bulk Match Update File to your CSM.