How to reject a match
Navigate to the product which you would like to remove a match for. Select the trash can button to the right of the match in question
Once the match has been rejected, it will be reflected in the delivery file and UI within 24 hours. The change will exist in the ‘Audit History’ tab in perpetuity for QL2 and customer convenience.
To request or reject matches in bulk:
If you have a host of match requests, you can save time by not doing each one within the UI, instead submitting our Bulk Match update file.